CUSTOMER AGREEMENT FOR WIRELESS SERVICES, AN AFFILIATE OF KYNECT LTD.
Effective as of August 1, 2019
This Customer Agreement (“Agreement”) for wireless and/or mobile services is between Kynect Ltd. (hereinafter referred to as “Kynect,” “we,” “us,” or “our” and the person or entity that
is the customer of record (hereinafter “customer,” “you” or “your”).
BY USING OUR SERVICES, YOU ACCEPT ALL TERMS OF THIS AGREEMENT. IF YOU DO NOT
AGREE TO ANY TERMS OF THIS AGREEMENT, PLEASE CEASE USING THE SERVICES AND
PROMPTLY CONTACT KYNECT TO CANCEL YOUR ACCOUNT. PLEASE READ THIS AGREEMENT
CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, INCLUDING OUR USE OF
YOUR LOCATION INFORMATION (SEE SECTION 3.6). THIS AGREEMENT REQUIRES THE USE OF
ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS
OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A
terms including the rate plan, device charges and other terms provided in the pages where you selected
your features as well as the terms of service for wireless products, features, applications, and services
(“Services”) not otherwise described herein that are posted at www.wekynect.com or on devices, and any
documents expressly referred to herein or therein, make up the complete agreement between you and
Kynect and supersede any and all prior agreements and understandings relating to the subject matter of
this Agreement. This Agreement is binding when Service is activated to your specific telephone number(s)
(each a “Number”). The term “Device” means the wireless transmitting and receiving equipment
programmed with the Number. Wireless Services may be used with (a) a mobile device that
contains a SIM that is assigned to your wireless account and/or, (b) a device that is designed and purchased
for use on our host network.
We will ask you, and you agree to provide us, with certain personal and other information in order for us to
provide the Services to you, such as your contact details (in order to deliver invoices and other
communications to you) and information we require to process your payments, such as your credit card
information. You need to provide us with current, complete and accurate information, and keep us up-todate as soon as your information changes.
All personal information that you provide to us will be administered by us in accordance with our privacy
policy, as amended from time to time. By activating the Services, you consent to us disclosing your personal
We reserve the right (but have no obligation) to monitor usage of the Services and disclose information in
order to satisfy legal, regulatory or governmental requirements, to properly administer the Services and to
safeguard the Services, any data, software, networks or equipment used to provide the Services and our
When you activate your Service, you will be provided with a telephone number or you may, in some
circumstances, transfer your wireless number from another carrier using the WLNP process. Please note
that You have no ownership rights to any telephone number, IP address or any other identifier associated
with your Service and You acknowledge and agree that we may change any such number, IP address or
other identifier associated with your Service at any time without prior notice to You.
1.0 TERM COMMITMENT, CHARGES, BILLING AND PAYMENT
1.1 What Is The Term Of My Service?
Your Agreement begins on the day we activate your Service(s) and continues through the day your Service
is terminated by you or us pursuant to the terms of this Agreement. There is no requirement that you
maintain service for a specific term length.
1.2 What are My Rights to Cancel Service and Terminate My Agreement?
You may terminate your Agreement for any reason, but you agree to pay Kynect for all fees, charges, and
other amounts incurred and owed under your Agreement through the termination date. You may terminate
your Service by visiting the Kynect website at www.wekynect.com or by contacting our customer service
department at 833-859-6328. Any activation fees are not refundable. Promptly upon termination of this
Agreement for any reason, you agree to return to Kynect any Device you leased, purchased, or received
from Kynect in accordance with the instructions provided by Kynect. If you fail to return a Device, you will
be charged the difference between the total amount you paid Kynect for the Device prior to termination and
the value of the Device when purchased new as determined by Kynect.
1.3 What are Kynect‘s Rights to Cancel My Service(s) and Terminate My Agreement?
Kynect may interrupt, delay, suspend, or cancel your Services and terminate your Agreement without
advance notice for any reason including, but not limited to, the following:
• Any conduct that we believe violates this Agreement or Kynect’s Acceptable Use Policy, which can
be found at www.wekynect.com;
• Any conduct that involves the use of abusive, derogatory, insulting, threatening, vulgar or similarly
unreasonable language or behavior directed at any of our employees or representatives whether
it be in person, over the phone, or in writing;
• You use your Device and/or our Services for any unlawful, unauthorized, abusive, or fraudulent
purpose or assist others to use the Device and/or our Services for any unlawful, unauthorized,
abusive, or fraudulent purpose.
• You use your Device and/or our Services in any way that: (a) is harmful to, interferes with, or
negatively affects our network, other customers, or the network of any other provider, (b) is harmful
to, interferes with, or negatively affects our Services or operations, (c) infringes intellectual property
rights of Kynect or others, (d) results in the publication of threatening, offensive or illegal material,
or (e) generates spam or other abusive messaging or calling, a security risk, or a violation of
• You fail to make all required payments when due;
• Your credit has deteriorated and/or we believe that there is a risk of non-payment;
• You refuse to pay any required advance payment or deposit;
• We discover that you are under age;
• You provide inaccurate or misleading credit information; or
• You modify your Device from its manufacturer’s specifications.
Kynect’s rights under this Section 1.3 are in addition to any specific rights that we reserve in other provisions
of this Agreement to interrupt, suspend, modify, or cancel your Services and terminate your Agreement. If
your account is cancelled by you or Kynect, you remain liable for all charges through the end of the billing
cycle in which termination occurred. Any unused Services which exist at the time of termination will not be
refunded. In addition to permanently terminating your Service, criminal offenses (i.e., threatening violence,
etc.) may be reported to the appropriate legal authorities for prosecution.
1.4 Can Kynect Change My Terms And Rates?
We may change any terms, conditions, rates, fees, expenses, or charges regarding your Services at any
time. We will provide you with notice of material changes (other than changes to governmental fees,
proportional charges for governmental mandates, roaming rates, administrative charges, or any other
charges beyond our control). You agree to pay any additional charges from the date of Service modification
(even if you paid for your Service in advance). You understand and agree that State and Federal Universal
Service Fees and other governmentally imposed fees, whether or not assessed directly upon you, may be
increased based upon the government’s or our calculations.
IF WE INCREASE THE PRICE OF ANY OF THE SERVICES TO WHICH YOU SUBSCRIBE, BEYOND
THE LIMITS SET FORTH IN THE PAGES WHERE YOU SELECTED YOUR FEATURES, OR IF WE
MATERIALLY DECREASE THE GEOGRAPHICAL AREA OF SERVICE (OTHER THAN A TEMPORARY
DECREASE FOR REPAIRS OR MAINTENANCE), WE WILL DISCLOSE THE CHANGE AT LEAST ONE
BILLING CYCLE IN ADVANCE (EITHER THROUGH A NOTICE WITH YOUR BILL, A TEXT MESSAGE
TO YOUR DEVICE, OR OTHERWISE), AND YOU MAY TERMINATE THIS AGREEMENT.
1.5 How Will I Receive My Bill? What Charges Am I Responsible For? How Much Time Do I Have To
Dispute My Bill?
You are responsible for paying all charges for, or resulting from, Services provided under this Agreement,
including any activation fee that may apply to each voice or data line. Each month, you will receive an
electronic (paperless) bill from Kynect delivered to your official email address on file with Kynect. You are
required to keep your email address current and to notify us immediately of any change in your email
address. Monthly bills are required to be paid in full (including any disputed amounts) by the due date
shown on your invoice. Billing cycle dates may change from time to time. If you have authorized charges
to a credit card, debit card or checking account (collectively “Financial Account”), no additional notice or
consent will be required before billing to that Financial Account. We may require payment by money order,
cashier’s check, or a similarly secure form of payment at our discretion.
IF YOU DISPUTE ANY CHARGES ON YOUR BILL, YOU MUST NOTIFY US IN WRITING AT
14675 Dallas ParkwaySuite 150 Dallas, Texas 75254 WITHIN 60 DAYS OF THE DATE OF THE BILL OR
YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL AND TO PARTICIPATE IN ANY LEGAL
ACTION RAISING SUCH DISPUTE.
Charges include, without limitation, airtime, roaming, recurring monthly service, activation, administrative,
and late payment charges; regulatory cost recovery and other surcharges (e.g., Property Tax Allotment
applied with respect to your Number), optional feature charges; toll, collect call and directory assistance
charges; restoral and reactivation charges; any other charges or calls billed to your Number; and applicable
taxes and governmental fees, whether assessed directly upon you or upon Kynect.
If your Device is lost or stolen, you will be responsible for all charges incurred on your number until you
terminate Service. You also remain responsible for paying your monthly Service fee if your Service is
suspended for nonpayment.
To determine your primary place of use (“PPU”) and which jurisdiction’s taxes and assessments to collect,
you are required to provide us with your residential or business street address. If you do not provide us with
such address, or if it falls outside our licensed Services area, we may reasonably designate a PPU within
the licensed Services area for you. You must live and have a mailing address within one of Kynect’s host
carrier owned network coverage areas.
1.6 How Does Kynect Calculate My Bill?
Usage and monthly fees will be billed as specified in your customer service summary or rate plan
information online. You may order a Device that will be shipped to you and your Services may be activated
before you take delivery of the Device so that you can use it promptly upon receipt. Thus, you may be
charged for Services while your Device is still in transit. You agree to pay for all services used with your
DATA TRANSPORT OR USAGE IS CALCULATED IN FULL-KILOBYTE INCREMENTS, AND ACTUAL
TRANSPORT OR USAGE IS ROUNDED UP TO THE NEXT FULL-KILOBYTE INCREMENT AT THE END
OF EACH DATA SESSION FOR BILLING PURPOSES. KYNECT CALCULATES A FULL KILOBYTE OF
DATA TRANSPORT/USAGE FOR EVERY FRACTION OF THE LAST KILOBYTE OF DATA
TRANSPORT/USAGE USED ON EACH DATA SESSION. TRANSPORT OR USAGE IS BILLED EITHER
BY THE KILOBYTE (“KB”) OR MEGABYTE (“MB”). IF BILLED BY MB, THE FULL KBs CALCULATED
FOR EACH DATA SESSION DURING THE BILLING PERIOD ARE TOTALED AND ROUNDED UP TO
NEXT FULL MB INCREMENT TO DETERMINE BILLING. IF BILLED BY KB, THE FULL KBs
CALCULATED FOR EACH DATA SESSION DURING THE BILLING PERIOD ARE TOTALED TO
DETERMINE BILLING. NETWORK OVERHEAD, SOFTWARE UPDATE REQUESTS, EMAIL
NOTIFICATIONS, AND RESEND REQUESTS CAUSED BY NETWORK ERRORS CAN INCREASE
MEASURED KILOBYTES. DATA TRANSPORT/USAGE OCCURS WHENEVER YOUR DEVICE IS
CONNECTED TO OUR NETWORK AND IS ENGAGED IN ANY DATA TRANSMISSION, AS DISCUSSED
IN MORE DETAIL IN SECTION 6.4.
If you select a rate plan that includes a predetermined allotment of Services (for example, a predetermined
amount of airtime, megabytes or messages), unless otherwise specifically provided as a part of such rate
plan, any unused allotment of Services from one billing cycle will not carry over to any other billing cycle.
We may bill you in a format as we determine from time to time. Additional charges may apply for detailed
information about your usage of Services.
Billing of usage for calls, messages, data or other Services (such as usage when roaming on other carriers’
networks, including internationally) may occasionally be delayed. Such usage charges may appear in a
later billing cycle, will be deducted from Services allotments for the month when the usage is actually billed,
and may result in additional charges for that month.
1.7 Are Advance Payments And/Or Deposits Required?
We may require you to make deposits or advance payments for Services, which we may offset against any
unpaid balance on your account. Interest will not be paid on advance payments or deposits unless required
by law. We may require additional advance payments or deposits if we determine that the initial payment
was inadequate. Based on your creditworthiness as we determine it, we may establish a credit limit and
restrict Services or features. If your account balance goes beyond the limit we set for you, we may
immediately interrupt or suspend Services until your balance is brought below the limit. Any charges you
incur in excess of your limit become immediately due. If you have more than one account with us, you must
keep all accounts in good standing to maintain Services. If one account is past due or over its limit, all
accounts in your name are subject to interruption or termination and all other available collection remedies.
1.8 What if I fail to pay my Wireless Bill when it is due?
You expressly authorize, and specifically consent to allowing, Kynect and/or its outside collection agencies,
outside counsel, or other agents to contact you in connection with any and all matters relating to unpaid
past due charges billed by Kynect to you. You agree that, for attempts to collect unpaid past due charges,
such contact may be made to any mailing address, telephone number, cellular phone number, e-mail
address, or any other electronic address that you have provided, or may in the future provide, to Kynect.
You agree and acknowledge that any e-mail address or any other electronic address that you provide to
Kynect is your address (i.e., belongs to you) and that your email account is not accessible to unauthorized
third parties. For attempts to collect unpaid charges, you agree that in addition to individual persons
attempting to communicate directly with you, any type of contact described above may be made using,
among other methods, pre-recorded or artificial voice messages delivered by an automatic telephone
dialing system, pre-set e-mail messages delivered by an automatic e-mailing system, or any other pre-set
electronic messages delivered by any other automatic electronic messaging system. We will charge you
up to $30 (or less, depending on applicable law) for any check or other instrument (including credit card
charge backs) returned unpaid for any reason.
1.9 Who Can Access My Account and for What Purpose?
You authorize us to provide information about and to make changes to your account, including the purchase
of Products and/or Services, upon the direction of any person you identify as authorized user who is able
to provide your designated password or appropriate identification verification information. Such access will
include, but is not limited to, the ability to view your account information, make changes to the plans under
your account, perform upgrades, view payment information, etc. You may make changes to your authorized
users and password by calling Kynect.
You consent to the use by us or our authorized agents of regular mail, predictive or autodialing equipment,
email, text messaging, facsimile or other reasonable means to contact you to advise you about our Services
or other matters we believe may be of interest to you. In any event, we reserve the right to contact you by
any means regarding customer service-related notifications, or other such information.
2.0 HOW DO I RESOLVE DISPUTES WITH KYNECT?
2.1 Dispute Resolution By Binding Arbitration
PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR RIGHTS.
Most customer concerns can be resolved quickly and to the customer’s satisfaction by calling our customer
service department at 833-859-6328. IN THE UNLIKELY EVENT THAT KYNECT’S CUSTOMER
SERVICE DEPARTMENT IS UNABLE TO RESOLVE A COMPLAINT TO YOUR SATISFACTION (OR IF
KYNECT HAS NOT BEEN ABLE TO RESOLVE A DISPUTE IT HAS WITH YOU AFTER ATTEMPTING
TO DO SO INFORMALLY), WE EACH AGREE TO RESOLVE THOSE DISPUTES THROUGH BINDING
ARBITRATION OR SMALL CLAIMS COURT INSTEAD OF IN COURTS OF GENERAL JURISDICTION.
Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or
jury, allows for more limited discovery than in court, and is subject to very limited review by courts.
Arbitrators can award the same damages and relief that a court can award. ANY ARBITRATION UNDER
THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND
CLASS ACTIONS ARE NOT PERMITTED. Moreover, in arbitration you are entitled to recover attorneys’
fees from Kynect to at least the same extent as you would be in court.
2.2 Arbitration Agreement
(1) Kynect and you agree to arbitrate all disputes and claims between us. This agreement to arbitrate is
intended to be broadly interpreted. It includes, but is not limited to:
• claims arising out of or relating to any aspect of the relationship between us, whether based
in contract, tort, statute, fraud, misrepresentation or any other legal theory;
• claims that arose before this or any prior Agreement (including, but not limited to, claims
relating to advertising or marketing);
• claims that are currently the subject of purported class action litigation in which you are not
a member of a certified class; and
• claims that may arise after the termination of this Agreement.
References to “ Kynect,” “you,” and “us” include our respective subsidiaries, affiliates, agents, employees,
predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or
beneficiaries of services or Devices under this or prior Agreements between us. Notwithstanding the
foregoing, either party may bring an individual action in small claims court. This arbitration agreement does
not preclude you from bringing issues to the attention of federal, state, or local agencies, including, for
example, the Federal Communications Commission. Such agencies can, if the law allows, seek relief
against us on your behalf. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND
KYNECT ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS
ACTION. This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration
Act governs the interpretation and enforcement of this provision. This arbitration provision shall survive
termination of this Agreement.
(2) A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of
Dispute (“Notice”). The Notice to Kynect should be addressed to: Kynect, 14675 Dallas ParkwaySuite 150
Dallas, Texas 75254: Attn: General Counsel (“Notice Address”). The Notice must (a) describe the nature
and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). If Kynect and you
do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Kynect
may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made
by Kynect or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if
any, to which you or Kynect is entitled.
(3) The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures
for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”),
as modified by this Agreement, and will be administered by the AAA. The AAA Rules are available online
at adr.org, by calling the AAA at 1-800-778-7879, or by writing to the Notice Address. The arbitrator is
bound by the terms of this Agreement. All issues are for the arbitrator to decide, except that issues relating
to the scope and enforceability of the arbitration provision are for the court to decide. Unless Kynect and
you agree otherwise, any arbitration hearings will take place in the county (or parish) of your billing address.
(6) The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief
and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND
KYNECT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS
INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS
OR REPRESENTATIVE PROCEEDING. Further, unless both you and Kynect agree otherwise, the
arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any
form of a representative or class proceeding. If this specific provision is found to be unenforceable, then
the entirety of this arbitration provision shall be null and void.
3.0 TERMS RELATING TO YOUR DEVICE AND CONTENT
3.1 Your Device
You are responsible for all phones and devices containing a SIM assigned to your Device. Your Device
must be compatible with, and not interfere with, our Services and must comply with all applicable laws,
rules, and regulations. Kynect and/or our host network provider may periodically program your Device
remotely with system settings for roaming service, to direct your Device to use network services most
appropriate for your typical usage, and other features that cannot be changed manually.
You agree to safeguard the SIM card and not to allow any unauthorized person to use your SIM card. You
agree not to, and not to allow any other person to, directly or indirectly alter, bypass, copy, deactivate,
remove, reverse-engineer or otherwise circumvent or reproduce the encoded information stored on, or the
encryption mechanisms of, your SIM card. Any violation of the restrictions on the use of your SIM card that
are contained in this section may result in the immediate termination of your Service without notice. Kynect,
or its Service providers, may, from time to time, remotely update or change the encoded information on
your SIM card.
When you activate your Service, you will be provided with a Number or you may, in some circumstances,
port-in a Number from another carrier. Please note that you have no ownership rights to any telephone
Number, IP address or any other identifier associated with your Service and you acknowledge and agree
that we (or our host network provider) may change any such Number, IP address or other identifier
associated with your Service at any time without prior notice to you.
You agree that you will not make any modifications to your Device or its programming to enable the Device
to operate on any other system. Kynect or its host network provider may, at its sole and absolute discretion,
modify the programming to enable the operation of the Device on other systems. No amplifier, enhancer,
repeater, or other device or system may be used or installed on the wireless network without our prior
approval and the approval of our host network, if required.
Some functions and features reference in the manufacturer’s manual provided with your phone may not be
available on your Service. Certain mobile phone features may not be available throughout the entire
network or their functionality may be limited.
If you bought a Device from Kynect, it may have been programmed with a SIM lock which will prevent it
from operating with other compatible wireless telephone carriers’ services. If you wish to use this Device
with the service of another wireless telephone carrier, you must enter a numeric Unlock Code to unlock the
phone. Kynect will provide the process for obtaining the Unlock Code upon request, provided that you meet
certain criteria including, but not limited to the following: (a) you have paid for your Device in full; (b) your
account is in good standing (i.e. it has no past due amount or unpaid balance owed to Kynect); (c) your
Device has not been reported lost or stolen; and (d) Kynect has the Unlock Code or one can reasonably
obtain it from the manufacturer. Kynect will unlock a maximum of five phones per account, per year. For
further details on eligibility requirements and for assistance on obtaining the Unlock Code for your handset,
please call our customer service department.
You are solely responsible for complying with U.S. Export Control laws and regulations and the import laws
and regulations of foreign countries when traveling internationally with your Device.
3.2 Where and How Does Kynect Service Work?
The wireless telecommunications networks used to transmit calls for the Services purchased herein are
owned and operated by various licensed commercial mobile radio service providers (“Carriers”), not
The wireless Services provided by Kynect include: (a) voice service with included U.S. Domestic (Mobile)
(local, intrastate and interstate) calling (but voice service does not include International calls unless you
signed up for a Kynect international calling plan subject to Kynect International Long Distance Service
Terms and Conditions below), (b) Data Services, (c) Short Messaging Service, (d) regular and advanced
features as determined by Kynect, in its sole discretion, from time to time, and (e) other advanced features
or premium features which Kynect, in its sole discretion, may add or offer from time to time.
Kynect does not guarantee availability of any wireless network. Services may be subject to certain Device
and compatibility/limitations including memory, storage, network availability, coverage, accessibility and
data conversion limitations. Services (including without limitation, eligibility requirements, plans, pricing,
features and/or service areas) are subject to change without notice.
When outside Kynect’s host network coverage area, access will be limited to information and applications
previously downloaded to or resident on your device. Coverage areas vary based on the network
technologies of our host network. See coverage map(s) on our website. Actual data speeds depend upon
your Device characteristics, existing network conditions, network availability and coverage levels in your
local area, tasks, file characteristics, applications and other factors. Performance may be impacted by
transmission limitations, terrain, in-building/in-vehicle use and capacity constraints.
3.3 What Information, Content, And Applications Are Provided By Third Parties?
Certain information, applications, or other content is provided by independently owned and operated
content providers or service providers who are subject to change at any time without notice.
KYNECT IS NOT A PUBLISHER OF THIRD-PARTY INFORMATION, APPLICATIONS, OR OTHER
CONTENT AND IS NOT RESPONSIBLE FOR ANY OPINIONS, ADVICE, STATEMENTS, OR OTHER
INFORMATION, SERVICES OR GOODS PROVIDED BY THIRD PARTIES.
Third-party content or service providers may impose additional charges. Policies regarding intellectual
and you are bound by such policies or terms when you visit their respective sites or use their services. It is
your responsibility to read the rules or service agreements of each content provider or service provider.
Any information you involuntarily or voluntarily provide to third parties is governed by their policies or terms.
The accuracy, appropriateness, content, completeness, timeliness, usefulness, security, safety,
merchantability, fitness for a particular purpose, transmission or correct sequencing of any application,
information or downloaded data is not guaranteed or warranted by Kynect, its host network provider or any
content providers or other third party. Delays or omissions may occur. Neither Kynect nor its content
providers, service providers or other third parties shall be liable to you for any loss or injury arising out of or
caused, in whole or in part, by your use of any information, application or content, or any information,
application, or other content acquired through the Service.
You acknowledge that every business or personal decision, to some degree or another, represents an
assumption of risk, and that neither Steam, host network providers, affiliates or content and service
providers or suppliers, in providing information, applications or other content or services, or access to
information, applications, or other content underwrites, can underwrite, or assumes your risk in any manner
3.4 How Can I Get Mobile Content?
You understand that Devices can be used to acquire or purchase goods, content, and services (including
subscription plans) like ring tones, graphics, games, applications and news alerts from other companies
(“Content”). You understand that you are responsible for all authorized charges associated with such
Content from any Device assigned to your account, and that these charges will appear on your bill (including
charges on behalf of other companies). Any person using any Device assigned to your account to order
Content on your account may be deemed to have corresponding authority to consent to the use or
disclosure of your account information, including customer proprietary network information (“CPNI”), to
facilitate the processing or provisioning of and/or billing for such Content. CPNI is information that relates
to the quantity, technical configuration, type, destination, location and amount of use of a
telecommunications service, and you have the right, and Kynect has the duty under federal law, to protect
the confidentiality of CPNI. You have the right to withhold authorization of this disclosure and use of your
CPNI without affecting the provision of any service(s) to which you currently subscribe from Kynect.
You are responsible for reviewing your monthly bills to ensure that all charges for Content are accurate.
Additionally, you have full-time access to your Content purchase transaction history on our website. You
may contest and seek refunds for unauthorized purchases and purchases with which you are not satisfied.
Kynect reserves the right to restrict Content purchases or terminate the account of anyone who seeks
refunds on improper grounds or otherwise abuses this Service.
Actual Content may vary based on the Device capabilities. Content may be delivered in multiple messages.
Content charges are incurred at the stated one-time download rate or subscription rate, plus a per kilobyte
or per megabyte default pay per use charge for the Content transport when delivered, unless you have a
data plan and such charges appear separately on your bill. You will be charged each time you download
Content. Data Service charges apply.
3.5 Am I Responsible If Someone Makes A Purchase With My Device?
Except as otherwise provided in this Agreement, if your Device is used by others to make Content
purchases you are responsible for all such purchases. If this occurs, you are giving those other users your
1) make Content purchases from those Devices, and to incur charges for those Content purchases that will
appear on your bill;
2) give consent required for that Content, including the consent to use that user’s location information to
deliver customized information to that user’s Device; or
3) make any representation required for that content, including a representation of the user’s age, if
3.6 Does Kynect Collect Location-Based Network Performance Information From My Device? Can I
Use Location-Based Services With My Device?
Kynect (and its host network providers) may collect information about the approximate location of your
Device in relation to our cell towers and the Global Positioning System (GPS). This information, as well as
other usage and performance information also obtained from our network and your Device, may be used
to provide you with wireless voice and data services, and to maintain and improve the network and the
quality of your wireless experience. Location information may also be used to create aggregate data from
which your personally identifiable information has been removed or obscured. Such aggregate data may
be used for a variety of purposes such as scientific and marketing research and services such as vehicle
traffic volume monitoring. It is your responsibility to notify users on your account that we may collect and
use location information from Devices.
Your Device is also capable of using optional Content at your request or the request of a user on your
account, offered by third parties that make use of a Device’s location information (“Location-Based
Assuming it is available, our directory assistance service (411) may use the location of a Device to deliver
relevant customized 411 information based upon the user’s request for a listing or other 411 service. By
using this directory assistance service, the user is consenting to our use of that user’s location information
for such purpose. This location information may be disclosed to a third party to perform the directory
assistance service and for no other purpose. Such location information will be retained only as long as is
necessary to provide the relevant customized 411 information and will be discarded after such use.
3.7 What If My Device Is Lost Or Stolen?
If your wireless Device is lost or stolen, you must contact us immediately to report the Device lost or stolen.
You are not liable for charges you did not authorize, but the fact that a call was placed from your Device is
evidence that the call was authorized. Once you report to us that the Device is lost or stolen, you will not
be responsible for subsequent charges incurred by that Device.
You can report your Device as lost or stolen and suspend Services without a charge by contacting us at
the phone number listed on your bill. If there are charges on your bill for calls made after the Device was
lost or stolen, but before you reported it to us, notify us of the disputed charges and we will investigate. You
may submit documents, statements and other information to show any charges were not authorized. You
may be asked to provide information and you may submit information to support your claim. We will advise
you of the result of our investigation within 30 days. While your phone is suspended you will remain
responsible for complying with all other obligations under this Agreement, including, but not limited to, your
monthly fee. We both have a duty to act in good faith in a reasonable and responsible manner including in
connection with the loss or theft of your Device. (California Customers see Section 11.1 “California: What
if there are Unauthorized Charges Billed to My Device?” below.)
4.0 TERMS RELATING TO THE USE AND LIMITATIONS OF SERVICE
4.1 What Are The Limitations On Service And Liability?
Unless prohibited by law, the following limitations of liability apply. Service may be interrupted, delayed, or
otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio
frequency channels, system capacity, priority access by National Security and Emergency Preparedness
personnel in the event of a disaster or emergency, coordination with other systems, Device modifications
and repairs, and problems with the facilities of interconnecting carriers. We may block access to certain
categories of numbers (e.g., 976, 900, and international destinations) at our sole discretion.
Additional hardware, software, subscription, credit or debit card, Internet access from your compatible PC
and/or special network connection may be required and you are solely responsible for arranging for or
obtaining all such requirements. Some solutions may require third party products and/or services, which
are subject to any applicable third party terms and conditions and may require separate purchase from
and/or agreement with the third party provider. Kynect is not responsible for any consequential damages
caused in any way by the preceding hardware, software or other items/requirements for which you are
Not all plans or Services are available for purchase or use in all sales channels, in all areas or with all
devices. Kynect is not responsible for loss or disclosure of any sensitive information you transmit. Kynect’s
services are not equivalent to wireline Internet. Kynect is not responsible for nonproprietary services or
their effects on devices.
We may, but do not have the obligation to, refuse to transmit any information through the Services and may
screen and delete information prior to delivery of that information to you. There are gaps in service within
the Services areas shown on coverage maps, which, by their nature, are only approximations of actual
WE DO NOT GUARANTEE YOU UNINTERRUPTED SERVICE OR COVERAGE. WE CANNOT ASSURE
YOU THAT IF YOU PLACE A 911 CALL YOU WILL BE FOUND.
AIRTIME AND OTHER SERVICE CHARGES APPLY TO ALL CALLS, INCLUDING INVOLUNTARILY
TERMINATED CALLS. KYNECT MAKES NO WARRANTY, EXPRESS OR IMPLIED, OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY, ACCURACY,
SECURITY, OR PERFORMANCE REGARDING ANY SERVICES, SOFTWARE OR GOODS, AND IN NO
EVENT SHALL KYNECT BE LIABLE, WHETHER OR NOT DUE TO ITS OWN NEGLIGENCE, for any:
(a) act or omission of a third party;
(b) mistakes, omissions, interruptions, errors, failures to transmit, delays, or defects in the Services or
Software provided by or through us;
(c) damage or injury caused by the use of Services, Software, or Device, including use in a vehicle;
(d) claims against you by third parties;
(e) damage or injury caused by a suspension or termination of Services or Software by Kynect; or
(f) damage or injury caused by failure or delay in connecting a call to 911 or any other emergency
Unless prohibited by law, Kynect isn’t liable for any indirect, special, punitive, incidental or consequential
losses or damages you or any third party may suffer by use of, or inability to use, Services, Software, or
Devices provided by or through Kynect, including loss of business or goodwill, revenue or profits, or claims
of personal injuries.
To the full extent allowed by law, you hereby release, indemnify, and hold Kynect and its officers, directors,
employees, successors and assigns, and agents harmless from and against any and all claims of any
person or entity for damages of any nature arising in any way from or relating to, directly or indirectly,
service provided by Kynect or any person’s use thereof (including, but not limited to, vehicular damage and
personal injury), INCLUDING CLAIMS ARISING IN WHOLE OR IN PART FROM THE ALLEGED
NEGLIGENCE OF OUR HOST NETWORK PROVIDER, or any violation by you of this Agreement. This
obligation shall survive termination of your Service with Kynect. Kynect is not liable to you for changes in
operation, equipment, or technology that cause your Device or Software to be rendered obsolete or require
SOME STATES DON’T ALLOW DISCLAIMERS OF IMPLIED WARRANTIES OR LIMITS ON REMEDIES
FOR BREACH. THEREFORE, THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE.
4.2 How Can I Use My Kynect Service?
All use of the host wireless network and Services are governed by Kynect’s Acceptable Use Policy, which
can be found at www.wekynect.com, as determined solely by Kynect. Kynect can revise its Acceptable
Use Policy at any time without notice by updating this posting.
4.3 Who Is Responsible For Security?
Kynect DOES NOT GUARANTEE SECURITY. Data encryption is available with some, but not all, Services
sold by Kynect. If you use your Device to access company email or information, it is your responsibility to
ensure your use complies with your company’s internal IT and security procedures.
4.4 How Can I Use the Software?
The software, interfaces, documentation, data, and content provided for your Device as may be updated,
downloaded, or replaced by feature enhancements, software updates, system restore software or data
generated or provided subsequently by Kynect or its host network provider (hereinafter “Software”) is
licensed, not sold, to you by Kynect and/or its licensors/suppliers for use only on your Device. Your use of
the Software shall comply with its intended purposes as determined by us.
You are not permitted to use the Software in any manner not authorized by this License. You may not (and
you agree not to enable others to) copy, decompile, reverse engineer, disassemble, reproduce, attempt to
derive the source code of, decrypt, modify, defeat protective mechanisms, combine with other software, or
create derivative works of the Software or any portion thereof. You may not rent, lease, lend, sell,
redistribute, transfer or sublicense the Software or any portion thereof. You agree the Software contains
proprietary content and information owned by Kynect and/or its licensors/suppliers.
Kynect and its licensors/suppliers reserve the right to change, suspend, terminate, remove, impose limits
on the use or access to, or disable access to, the Software at any time without notice and will have no
liability for doing so. You acknowledge Kynect’s Software licensors/suppliers are intended third party
beneficiaries of this license, including the indemnification, limitation of liability, disclaimer of warranty
provisions found in this Agreement.
4.5 How Can I Use Another Carrier’s Network (Off-Net Usage)?
If your use of minutes on other carrier networks (“off-net voice usage”) during any two consecutive months
exceeds your off-net voice usage allowance, Kynect (as well as the host network provider) may, at its
option, terminate all your Services with us), deny your continued use of other carriers’ coverage for any or
all of these Services for any given period of time (e.g., from the date of notice to the end of the billing cycle,
or indefinitely), or change your plan to one imposing usage charges for off-net voice usage. Your off-net
voice usage allowance is 750 minutes.
If your use of the Data Services on other carriers’ wireless networks (“off-net data usage”) during any month
exceeds your off-net data usage allowance, Kynect (as well as the host network provider) may at its option
terminate your access to all your Services with us, deny your continued use of other carriers’ coverage for
any or all of these Services for any given period of time (e.g., from the date of notice to the end of the billing
cycle, or indefinitely), or change your plan to one imposing usage charges for off-net data usage. Off-net
data speeds will be limited to 2G speeds. Your off-net data usage allowance is 300 MB.
If you use messaging services on carrier networks other than our host carrier (“off-net messaging usage”)
during any two consecutive months and exceed your off-net messaging usage allowance, Kynect (as well
as the host network provider) may, at its option, terminate all your Services with us, deny your continued
use of other carriers’ coverage for all of these Services for any given period of time (e.g., from the date of
notice to the end of the billing cycle, or indefinitely), or change your plan to one imposing usage charges
for off-net messaging usage. Your off-net messaging usage allowance is 1500 messages.
Kynect will provide notice that it intends to take any of the above actions, and you may terminate this
Agreement upon receiving such notice.
4.6 How Do I Get Service Outside Kynect ‘s Wireless Network (Roaming)?
Services originated or received while outside your plan’s included coverage area are subject to roaming
charges. Domestic roaming charges for wireless data or voice Services may be charged with some plans
when outside our wireless network. Use of Services when roaming is dependent upon roaming carrier’s
support of applicable network technology and functionality. Display on your device may not indicate whether
you will incur roaming charges. Check with roaming carriers individually for support and coverage details.
Billing for roaming charges may be delayed up to three (3) billing cycles due to reporting between carriers.
4.6.1 International Roaming
Compatible device and enrollment in Kynect Global Pass required. Kynect Communications, LLC, in its
sole discretion, may block your ability to use your device while roaming internationally until eligibility
criteria are met. International calling rates, which vary by country, apply for all calls placed or received
while outside the United States, Puerto Rico and U.S.V.I. Please consult
https://wekynect.com/en/services/mobile/international. All countries may not be available for roaming.
Availability, quality of coverage and services while roaming are not guaranteed. When roaming
internationally, you will be charged international roaming airtime rates including when incoming calls are
routed to voicemail, even if no message is left.
4.6.1 International Data
Requires enrollment in Global Pass which includes 2GB of international data. If customer exceeds 2GB of
international data usage, optional 2GB top up may be purchased from Kynect. To purchase top up call Wireless Services
at 214-560-5730. Top up may not be combined with allocated amount, any remaining allocated amount will be
conceded if top up is added. Maximum of 4GB of international data may be used in any given billing period. International
data usage applies to all data usage outside the U.S., Puerto Rico and U.S.V.I., including accessing cloud-based
services to upload/download/Kynect content. International data roaming may be reduced to 2G speeds. Kynect may
send "alerts" via SMS or email, to notify you of data usage. These are courtesy alerts. There is no guarantee you will
receive them. They are not a guarantee of a particular bill limit.4.6.1. 1 Cruise Ship Roaming:
Cruise ship roaming rates apply for calls placed or data used while on the ship.
126.96.36.199 Export Restrictions:
You are solely responsible for complying with U.S. Export Control laws and regulations, and the import laws
and regulations of foreign countries when traveling internationally with your Device.
5.0 WHAT VOICE SERVICES DOES KYNECT OFFER?
5.1 What Are The General Terms That Apply To All Kynect Voice Rate Plans?
You may obtain usage information by calling customer service or using one of our automated systems.
Prices do not include taxes, directory assistance, roaming, Universal Service Fees, and other surcharges.
Activation Fee may apply for each new line. Included long distance calls can be made from the continental
United States. Roaming charges do not apply when roaming within the Services area of land-based
networks in this coverage area. Additional charges apply to Services used outside of this coverage area.
You are solely responsible for establishing and maintaining security passwords to protect against
unauthorized use of your voicemail service. We reserve the right to change the number of voicemails you
can store, the length you can store voicemail messages, when we delete voicemail messages, and other
voicemail features without notice. We may deactivate your voicemail service if you do not initialize it within
a reasonable period after activation. We will reactivate the service upon your request.
5.3 Voicemail-To-Text (VMTT)
If we offer you VMTT, Kynect is not responsible, nor liable for: 1) errors in the conversion of or its inability
to transcribe voicemail messages to text/email; 2) lost or misdirected messages; or, 3) content that is
unlawful, harmful, threatening, abusive, obscene, tortious, or otherwise objectionable.
We do not filter, edit or control voice, text, or email messages, or guarantee the security of messages. We
can interrupt, restrict or terminate VMTT without notice, if your use of VMTT adversely impacts the network,
for example that could occur from abnormal calling patterns or an unusually large number of repeated calls
and messages; or if your use is otherwise abusive, fraudulent, or does not comply with the law.
You are solely responsible for and will comply with all applicable laws as to the content of any text messages
or emails you receive from VMTT that you forward or include in a reply to any other person. You authorize
Kynect or a third party working on Kynect’s behalf to listen to, and transcribe all or part of a voicemail
message and to convert such voicemail message into text/email, and to use voicemail messages and
transcriptions to enhance, train and improve speech recognition and transcription services, software and
Charges for VMTT include the conversion of the voicemail message and the text message sent to your
wireless device. Additional charges, however, may apply to receiving email on your wireless device from
VMTT, as well as, replying to or forwarding VMTT messages via SMS (text) or email, depending on your
SMS (text messaging) blocking is incompatible with VMTT. (If you do not have a texting plan on your
handset, we add a texting pay per use feature when you add VMTT with text delivery.) If you are traveling
outside the U.S. coverage area, you will incur international data charges for emails received from VMTT,
as well as, charges for emails you respond to or forward from VMTT, unless you have an international data
plan and the usage falls within the plan’s usage limits.
Transcription times cannot be guaranteed. Customers purchasing email delivery are responsible for
providing a correct email address and updating the email address when changes to the email account are
If you choose SMS (text) delivery, VMTT only converts the first 480 characters of a voicemail message into
text and you will receive up to three text messages of a transcribed message. The transcription, therefore,
may not include the entire voicemail message with SMS delivery. Adding VMTT will create a new voicemail
box and all messages and greetings will be deleted from your current voicemail box.
5.4 Unlimited Voice Services
Unlimited voice Services are provided primarily for live dialog between two individuals. If your use of
unlimited voice Services for conference calling or call forwarding is reasonably considered by Kynect to be
excessive, Kynect may, at its option, terminate your Service.
Unlimited voice Services may not be used for monitoring services, data transmissions, transmission of
broadcasts, transmission of recorded material, or other connections which don’t consist of uninterrupted
live dialog between two individuals. If Kynect finds that you’re using an unlimited voice Service offering for
other than live dialog between two individuals, Kynect may, at its option terminate your Service or change
your plan to one with no unlimited usage components. Kynect will provide notice that it intends to take any
of the above actions, and you may terminate the agreement.
5.5 Caller ID
Your caller identification information (such as your name and phone number) may be displayed on the
Device or bill of the person receiving your call; technical limitations may, in some circumstances, prevent
you from blocking the transmission of caller identification information. Caller ID blocking is not available
when using Data Services, and your wireless number is transmitted to Internet sites you visit.
5.6 WiFi Calling
Wi-Fi Calling is available on select devices. Certain services may be incompatible or not available with WiFi Calling and certain apps may be removed from your phone. You must reside in the U.S. and your primary
usage must occur on our U.S. network. You are not authorized to use the service in countries where Wi-Fi
Calling is prohibited by law. Use of VPNs to avoid international calling restrictions is a breach of terms and
conditions and is not supported. 9-1-1 service through Wi-Fi Calling may not be available or may be limited
or not as accurate compared to traditional 9-1-1 service due to circumstances including, but not limited to,
relocation of equipment, internet congestion or connection failure, loss of electrical power, delays in
availability of registered location information and/or other technical problems. So that
emergency responders can locate the emergency location, customer agrees to always be prepared to
report their precise location of the emergency to emergency responders and to share this requirement with
all persons located at the premise.
6.0 DATA AND MESSAGING SERVICES.
6.1 What Are The General Terms That Apply To All Data And Messaging Plans?
Kynect provides wireless data and messaging Services, including but not limited to, features that may be
used with Data Services and wireless content and applications (“Data Services”). The absolute capacity of
the wireless data network is limited; consequently, Data Services may only be used for permitted activities.
Pricing and data allowances for Data Services are device dependent and based on the capabilities and
capacity of each Device.
For Data Services with a monthly megabyte (MB) or gigabyte (GB) data allowance, once you exceed
your monthly data allowance you will be automatically charged for overage as specified in the
applicable rate plan. All data allowances, including overages, must be used in the billing period in
which the allowance is provided. Unused data allowances will not roll over to subsequent billing
Kynect data plans are designed for use with only one of the following distinct Device types: Smartphones
and basic and Quick Messaging phones. Kynect may add offerings for the following, at Kynect’s sole
discretion: tablets, LaptopConnect cards, stand-alone Mobile Hotspot devices, and Home Bases. A data
plan designated for one type of device may not be used with another type of device. An Activation Fee
may apply for each data line.
KYNECT RESERVES THE RIGHT TO TERMINATE YOUR DATA SERVICES WITH OR WITHOUT
CAUSE, INCLUDING WITHOUT LIMITATION, UPON EXPIRATION OR TERMINATION OF YOUR
WIRELESS CUSTOMER AGREEMENT.
6.2 What Are The Intended Uses Of Our Wireless Data Service?
The wireless data network offered or provided by Kynect is a shared resource, which each respective
network operator manages for the benefit of all of its customers so that they can enjoy a consistent, high-
quality mobile broadband experience and a broad range of mobile Internet services, applications and
content. However, certain activities and uses of the network by an individual customer or small group of
customers can negatively impact the use and enjoyment of the network by others. Therefore, certain
activities and uses of either carrier’s wireless data service are permitted and others are prohibited. The
terms and conditions of your use of the wireless data service are set forth below.
Permitted Activities on Our network offering. Our wireless data services are intended to be used for the
following permitted activities: (i) web browsing; (ii) email; and (iii) intranet access if permitted by your rate
plan (for example, access to corporate intranets, email, and individual productivity applications like
customer relationship management, sales force, and field service automation); (iv) uploading and
downloading applications and content to and from the Internet or third-party application stores, and (v) using
applications and content without excessively contributing to network congestion.
You agree to use Our wireless data services only for these permitted activities.
Prohibited Activities on Our network: The wireless data services by Kynect are not intended to be used
in any manner which has any of the following effects and such use is prohibited if it: (a) conflicts with
applicable law or is otherwise unauthorized, abusive, or fraudulent, (b) hinders other customers’ access to
the wireless network, (c) compromises network security or capacity, (d) excessively and disproportionately
contributes to network congestion, (e) adversely impacts network service levels or legitimate data flows, (f)
degrades network performance, (g) causes harm to the network or other customers, (h) is resold either
alone or as part of any other good or service, (i) tethers a wireless device to a computing device (such as
a computer, Smartphone, eBook or eReader, media player, laptop, or other devices with similar functions)
through use of connection kits, applications, devices or accessories (using wired or wireless technology)
and you have not subscribed to a specific data plan designed for this purpose, or (j) there is a specific data
plan required for a particular use and you have not subscribed to that plan.
The following specific uses of Our wireless data service are prohibited:
• Our wireless data services may not be used in any manner that defeats, obstructs or penetrates,
or attempts to defeat, obstruct or penetrate the security measures of Our wireless network or
systems, or another entity’s network or systems; that accesses, or attempts to access without
authority, the accounts of others; or that adversely affects the ability of other people or systems to
use either Our wireless services or other parties’ Internet-based resources. For example, this
includes, but is not limited to, malicious software or “malware” that is designed, intentionally or
unintentionally, to infiltrate a network or computer system such as spyware, worms, Trojan horses,
rootkits, and/or crimeware; “denial of service” attacks against a network host or individual user;
and “spam” or unsolicited commercial or bulk email (or activities that have the effect of facilitating
unsolicited commercial email or unsolicited bulk e-mail).
• Our wireless data services may not be used in any manner that has the effect of excessively
contributing to network congestion, hindering other customers’ access to the network, or degrading
network performance by maintaining a sustained and continuous wireless data service connection
or active wireless Internet connection. For example, this includes, but is not limited to, server
devices or host computer applications such as continuous Web camera posts or broadcasts,
automatic data feeds, or automated machine-to-machine connections; “auto-responders,” “cancelbots,” or similar automated or manual routines that generate excessive amounts of traffic or that
disrupt user groups or email use by others; use of the service as a substitute or backup for private
lines or full-time or dedicated data connections; peer-to-peer (P2P) file sharing services; and
software or other devices that maintain continuous active Internet connections when a connection
would otherwise be idle or any “keep alive” functions, unless they adhere to Our data retry
requirements (as may be modified from time to time).
• Our wireless data services also may not be used with high bandwidth applications, services and
content that are not optimized to work with the host network’s wireless data services and, therefore
disproportionately and excessively contribute to network congestion. This includes, but is not
limited to, redirecting television signals for viewing on computing devices, web broadcasting, and/or
the operation of servers, telemetry devices, or supervisory control and data acquisition devices,
unless they meet the wireless data services optimization requirements of our host network.
You agree not to use Our wireless data services for any of these prohibited activities.
Kynect’s Rights to Ensure Compliance. You agree that Kynect has the right to take any and all actions
necessary to enforce this Section 6.2 if you use Our wireless data services in any manner that is prohibited,
including, but not limited to, the following actions:
• Kynect or it’s host network provider may modify, without advance notice, the permitted and
prohibited activities, and the optimization requirements for your wireless data services;
• Kynect and/or its host network provider may engage in any reasonable network management
practice to enhance customer service, to reduce network congestion, to adapt to advances and
changes in technology, and/or to respond to the availability of wireless bandwidth and spectrum;
• Our host network provider may reduce your data throughput speeds at any time or place if your
data usage exceeds an applicable, identified usage threshold during any billing cycle.
• Kynect and/or its host network provider may use reasonable methods to monitor and collect
customer usage information to better optimize the operation of the network. Details concerning the
information that is collected, and how the information is used and protected are addressed in the
• Kynect or our host network provider may interrupt, suspend, cancel or terminate your wireless data
services without advance notice.
Unlimited Data Customers. “Unlimited” does not mean that you can use Our wireless data service in any
way that you choose or for any prohibited activities. You agree that if you use your unlimited data plan in
any manner that is prohibited, Kynect can limit, restrict, suspend or terminate your data service or switch
you to a tiered data plan.
6.3 What Are The Voice And Data Plan Requirements?
A voice plan is required on all voice-capable Devices, unless specifically noted otherwise in the terms
governing your plan.
An eligible tiered pricing data plan is required for certain Devices and Kynect may impose certain usage
restrictions or procedures on particular types of Devices. Eligible voice and tiered pricing data plans cover
voice and data usage in the U.S. and do not cover International voice and data usage and charges.
In the case of the tiered data plan, you will be placed on the data plan which provides you with the greatest
monthly data usage allowance. If you determine that you do not require that much data usage in a month,
you may request a lower data tier at a lower monthly recurring fee.
6.4 How Does Kynect Calculate My Data Usage/Billing for Network Usage?
DATA TRANSPORT/USAGE OCCURS WHENEVER YOUR DEVICE IS CONNECTED TO OUR
NETWORK AND IS ENGAGED IN ANY DATA TRANSMISSION, INCLUDING BUT NOT LIMITED TO: (i)
SENDING OR RECEIVING EMAIL, DOCUMENTS, OR OTHER CONTENT, (ii) ACCESSING WEBSITES,
OR (iii) DOWNLOADING AND USING APPLICATIONS. SOME APPLICATIONS, CONTENT,
PROGRAMS, AND SOFTWARE THAT YOU DOWNLOAD OR THAT COMES PRE-LOADED ON YOUR
DEVICE AUTOMATICALLY AND REGULARLY SEND AND RECEIVE DATA TRANSMISSIONS IN
ORDER TO FUNCTION PROPERLY, WITHOUT YOU AFFIRMATIVELY INITIATING THE REQUEST
AND WITHOUT YOUR KNOWLEDGE. FOR EXAMPLE, APPLICATIONS THAT PROVIDE REAL-TIME
INFORMATION AND LOCATION-BASED APPLICATIONS CONNECT TO OUR NETWORK, AND SEND
AND RECEIVE UPDATED INFORMATION SO THAT IT IS AVAILABLE TO YOU WHEN YOU WANT TO
ACCESS IT. IN ADDITION, ANY ADVERTISEMENTS OR ADVERTISER-RELATED MESSAGES OR
DATA DELIVERED TO YOUR DEVICE, EVEN IF DELIVERED TO AN APPLICATION, AS WELL AS ANY
MESSAGES OR CONTENT THAT INITIATE IN RESPONSE TO AN ADVERTISEMENT, WILL COUNT
TOWARD YOUR DATA USAGE. YOU WILL BE BILLED FOR ALL DATA TRANSPORT AND USAGE
WHEN YOUR DEVICE IS CONNECTED TO OUR NETWORK, INCLUDING THAT WHICH YOU
AFFIRMATIVELY INITIATE OR THAT WHICH RUNS AUTOMATICALLY IN THE BACKGROUND
WITHOUT YOUR KNOWLEDGE, AND WHETHER SUCCESSFUL OR NOT. A DATA SESSION
INITIATED ON THE NETWORK WILL CONTINUE ITS CONNECTION OVER THE NETWORK UNTIL THE
DATA TRANSMISSION IS CONCLUDED, EVEN WHEN YOU CONNECT TO A WI-FI NETWORK DURING
Usage on networks not owned by our host provider is limited as provided in your data plan. Charges will be
based on the location of the site receiving and transmitting service and not the location of the subscriber.
Mobile broadband and 4G or other similar access, whether based on current technology or developed in
the future, requires a compatible device.
Some Data Services may require an additional monthly subscription fee and/or be subject to additional
charges and restrictions. Prices do not include taxes, directory assistance, roaming, universal services fees
or other surcharges.
In order to assess your usage during an applicable billing period, you may obtain approximate usage
information by calling customer service.
6.5 Text Messaging And Picture/Video Messaging
Messages are limited to 160 characters per message. Kynect does not guarantee delivery of messages.
Text, Picture, and Video messages, including downloaded content, not delivered within a reasonable period
of days determined by us in our sole discretion will be deleted. Kynect reserves the right to change this
delivery period as needed without notification.
You are charged for each part of messages that are delivered to you in multiple parts. Picture/Video
Messaging, data plan, and Text Messaging may need to be provisioned on an account in order to use
Picture/Video Messaging. Some elements of Picture/Video messages may not be accessible, viewable, or
heard due to limitations on certain wireless phones, PCs, or e-mail.
Kynect reserves the right to change the Picture/Video message size limit at any time without notification.
When a single message is sent to multiple recipients, the sender is charged for one message for each
recipient and each recipient is charged for the message received.
You may receive unsolicited messages from third parties as a result of visiting Internet sites.
You agree you will not use our messaging services to send messages that contain advertising or a
commercial solicitation to any person or entity without their consent. You will have the burden of proving
consent with clear and convincing evidence if a person or entity complains you did not obtain their consent.
Consent cannot be evidenced by third party lists you purchased or obtained. You further agree you will not
use our messaging service to send messages that: (a) are bulk messages (b) are automatically generated;
(c) can disrupt Kynect’s network; (d) harass or threaten another person (e) interfere with another customer’s
use or enjoyment of Kynect Services or the services offered by our host network; (f) generate significant or
serious customer complaints, (g) that falsify or mask the sender/originator of the message; or (h) violate
any law or regulation. Kynect reserves the right, but is not obligated, to deny, disconnect, suspend, modify
and/or terminate your messaging service or messaging services with any associated account(s), or to deny,
disconnect, suspend, modify and/or terminate the account(s), without notice, as to anyone using messaging
services in any manner that is prohibited. Our failure to take any action in the event of a violation shall not
be construed as a waiver of the right to enforce such terms, conditions, or policies. Advertising and
commercial solicitations do not include messaging that: (a) facilitates, completes, or confirms a commercial
transaction where the recipient of such message has previously agreed to enter into with the sender of
such message; or (b) provides account information, service or product information, warranty information,
product recall information, or safety or security information with respect to a commercial product or service
used or purchased by the recipient of such message.
6.6 Unlimited Messaging
Unlimited Messaging Plans or plans with unlimited messaging include only Our Short Messaging Service
(SMS) and Multimedia Messaging Service (MMS) and not any other messaging services or applications.
Messages are intended for direct communication between phones and must originate from your phone.
Messages sent to tablets, laptops, or other connected devices are excluded from our unlimited messaging
plans. Messages sent through applications may incur data charges. We may terminate or restrict your
messaging Service for tethered messaging, excessive use or misuse.
7.0 ARE THERE OTHER TERMS AND CONDITIONS THAT APPLY TO FEATURES AND
Terms and conditions for certain features and applications are provided on the Device at the time of
feature/application activation or first use. Certain features/applications will not be available in all areas at
8.0 WHAT OTHER TERMS AND CONDITIONS APPLY TO MY WIRELESS SERVICE?
8.1 Intellectual Property
You must respect the intellectual property rights of Kynect, our host network provider, our third-party
content providers, and any other owner of intellectual property whose protected property may appear on
any website and/or dialogue box controlled by Kynect or accessed through service websites. Except for
material in the public domain, all material displayed in association with the Service is copyrighted or
trademarked. Except for personal, non-commercial use, trademarked and copyrighted material may not be
copied, downloaded, redistributed, modified or otherwise exploited, in whole or in part, without the
permission of the owner. All other marks contained herein are the property of their respective owners.
Kynect, the Kynect logo and all other marks contained herein are trademarks of SGE IP Holdco, LLC. All
rights therein are reserved by us.
If any provision of this Agreement is found to be unenforceable by a court or agency of competent
jurisdiction, the remaining provisions will remain in full force and effect. The foregoing does not apply to the
prohibition against class or representative actions that is part of the arbitration clause; if that prohibition is
found to be unenforceable, the arbitration clause (but only the arbitration clause) shall be null and void.
8.3 ASSIGNMENT; GOVERNING LAW, ENGLISH LANGUAGE
Kynect may assign this Agreement, but you may not assign this Agreement without our prior written
8.3.2 Governing Law
The law of the state of your billing address shall govern this Agreement except to the extent that such law
is preempted by or inconsistent with applicable federal law. In the event of a dispute between us, the law
of the state of your billing address at the time the dispute is commenced, whether in litigation or arbitration,
shall govern except to the extent that such law is preempted by or inconsistent with applicable federal law.
8.3.3 English Language
The original version of this Agreement is in the English language. Any discrepancy or conflicts between the
English version and any other language version will be resolved with reference to and by interpreting the
8.5 Trial Services
Trial Services are subject to the terms and conditions of this Agreement; may have limited availability; and
may be withdrawn at any time.
8.6 NOTICE REGARDING TRANSMISSION OF WIRELESS EMERGENCY ALERTS (Commercial
Mobile Alert Service)
Kynect has chosen to offer wireless emergency alerts within portions of its service area, as defined by the
terms and conditions of its Agreement, on wireless emergency alert capable devices.
There is no additional charge for these wireless emergency alerts. Wireless emergency alerts may not be
available on all devices or in the entire service area, or if a subscriber is outside of the Kynect’s service
area. In areas in which the emergency alerts are transmitted, such alerts may not be received by a
subscriber or user of our service even though the subscriber has a device capable of receiving them.
For details on the availability of this service and wireless emergency alert capable devices, please go to
www.wekynect.com and click the Wireless Emergency Alerts link. This notice is required by FCC Rule 47
C.F.R. § 10.250 (Commercial Mobile Alert Service).
In transmitting emergency alerts pursuant to federal law, Kynect and our host network provider, including
all officers, directors, employees, vendors, and agents thereof, shall not be liable to any subscriber to, or
user of, our service or equipment for any act or omission related to or any harm resulting from the
transmission of, or the failure to transmit, an emergency alert; or the release to a government entity or
agency, public safety, fire service, law enforcement official, emergency medical service, or emergency
facility of subscriber information used in connection with delivering an emergency alert.
9.0 WHAT TERMS APPLY ONLY TO SPECIFIC STATES?
9.1 California: What If There Are Unauthorized Charges Billed To My Device?
You are not liable for charges you did not authorize, but the fact that a call was placed from your Device is
evidence that the call was authorized. Unauthorized charges may include calls made to or from your phone
or other Device after it was lost or stolen. Once you report to us that the Device is lost or stolen and your
Device is suspended, you will not be responsible for subsequent charges incurred by that Device. You can
report your Device as lost or stolen and suspend Services without a charge by contacting us at the phone
number listed on your bill. If you notify us of any charges on your bill you claim are unauthorized, we will
investigate. If there are charges on your bill for calls made after the Device was lost or stolen, but before
you reported it to us, notify us of the disputed charges and we will investigate. You may submit documents,
statements and other information to show any charges were not authorized. We will advise you of the result
of our investigation within 30 days. If you do not agree with the outcome, you may file a complaint with the
California Public Utilities Commission and you may have other legal rights. While an investigation is
underway, you do not have to pay any charges you dispute or associated late charges, and we will not send
the disputed amount to collection or file an adverse credit report about it. While your phone is suspended
you will remain responsible for complying with all other obligations under this Agreement, including but not
limited to, your monthly fee. We both have a duty to act in good faith and in a reasonable and responsible
manner including in connection with the loss or theft of your Device.
9.2 Questions or Issues About Your Service
Connecticut: If you have any questions or concerns about your Kynect Service, please call our customer
service department at 833-859-6328. If you are a Connecticut customer and we cannot
resolve your issue, you have the option of contacting the Public Utilities Regulatory
Authority (PURA). Online: ct.gov.pura; Phone: 1-800-382-4586; Mail: Connecticut DPUC,
10 Franklin Square, New Britain, CT 06051.
Puerto Rico: If you are a Puerto Rico customer and we cannot resolve your issue, you may notify the
Telecommunications Regulatory Board of Puerto Rico of your grievance. Mail: 500 Ave
Roberto H. Todd, (Parada 18), San Juan, Puerto Rico 00907-3941; Phone: 1-787-756-
0804 or 1-866-578-5500; Online: jrtpr.gobierno.pr, in addition to having available
arbitration, as provided in Section 2.0.
10. ADDITIONAL TERMS AND CONDITIONS FOR KYNECT INTERNATIONAL LONG DISTANCE
10.1 International Long-Distance Service
These additional terms and conditions apply to customers who purchase and/or use a Kynect Service Plan
with international long distance (“ILD Service”). A domestic wireless voice plan is required to purchase
and/or use a Kynect’s ILD service. By purchasing or using Kynect ILD Service, You accept the additional
terms and conditions set forth below as such terms may be updated from time to time on our website.
10.2 Does Kynect’s ILD Service allow me to call or message all international or foreign destinations?
Kynect’s ILD Service allows you to place calls and messages only to select destinations internationally. It
will not allow you to place or receive calls to/from all destinations or to/from all countries. Kynect’s ILD
Service excludes calls to certain high cost wireless and landline, non-geographic and premium numbers.
Please check our website at www.wekynect.com to determine if your international destination(s) are
available. The available destinations may change without notice at any time.
Kynect ILD Service is not intended for intrastate dialing in the US, to place calls to area codes 500, 700,
800, 888, 877, 866, 855, 900, 976, 411 or 555, or to place certain toll-free, operator-assisted, third-party
billed, directory assistance or collect calls.
10.3 What rates apply to Kynect’s ILD Service?
Please check the applicable rates related to specific countries, regions or cities online at
www.wekynect.com. All rates are subject to change at any time without prior notice. Calls are billed in oneminute increments. Call times for each call are rounded up to the next whole minute and billed in full minute
increments. Per call charges are rounded up to the next whole penny. You will be charged for calls based
upon the rates that are effective as of the date and time you place the call.
International messaging rates for the ILD Service may also vary and are subject to change. International
texting availability to certain countries is subject to change from time to time without notice. There is no
guarantee that messages will be received, and we are not responsible for lost or misdirected messages.
You are responsible for preventing the unauthorized use of your Account and the Service, and you are
responsible for any reduction in value of your account arising out of authorized and unauthorized use. You
are responsible for safeguarding your Kynect ILD Service and Account information. Kynect is not
responsible for and will not issue credit for authorized or unauthorized use.
10.4 What events or circumstances may affect the availability or quality of your ILD Service?
Kynect ILD Service may be provided by other carriers, many of whom may not have a direct contractual
relationship or service level agreements with Kynect. ILD Service provided by these third parties may not
be the same as service provided in the United States or by other international long distance carriers. Events
beyond our control may affect the availability and/or quality of service. Coverage and Service are not
available everywhere. No representation or warranty, express or implied, is made regarding the availability
of service altogether, the number of minutes available for calls to a particular country or, after having placed
a call, the remaining number of minutes available for calls to any particular country.
10.5 How May I Use Kynect ILD Service?
Kynect ILD Service is to be intended to be initiated by two individuals for personal use for live dialogue.
ILD Service is not intended for commercial use or resale. Personal use is defined as a call originating from,
or received by, a Kynect customer to or from another individual talking from a landline or wireless phone
with an international number at the time of the conversation regardless of the physical location of either
party at the time of the call. ILD Service may not be used for any other purpose including, but not limited
to, conference calling, monitoring services, data transmissions, transmissions of broadcasts, transmission
of recorded material, interconnection to other networks, telemarketing, autodialed calls, other commercial
uses, or other connections that do not consist of uninterrupted live dialogue between two individuals.
10.6 May My ILD Service Be Suspended, Terminated, or Restricted?
Yes. The ILD Service is not for commercial use or resale. Loaning or renting your handset (mobile phone
or cell phone) or service to other persons for their use or calling, hosting, establishing or maintaining a chat
line is not considered personal use. We will presume a customer is engaged in non-personal use in violation
of our terms and conditions if their international long distance calling or messaging usage exceeds three
times the average usage of our ILD Service subscriber base, and we reserve the right to suspend, terminate
or restrict your services with no prior notice. You will remain responsible for any charges resulting from any
and all use in violation of our Terms and Conditions.
10.7 Kynect will presume certain usage, dialing or calling patterns to indicate that you are using the
Kynect ILD Service in violation of these Terms and Conditions and we reserve the right to suspend,
terminate or restrict your Kynect Service without prior notice. If you believe that we are in error, please
contact Customer Care at 833-859-6328 and depending on the circumstances, we may reactivate your
Kynect ILD Service. If, however, your usage, dialing or calling patterns continue to violate these Terms and
Conditions, we reserve the right to suspend, terminate or restrict your Kynect Service with no prior notice.
You will not receive a refund if your service is suspended, terminated, or restricted. You will remain
responsible for any charges resulting from any and all use in violation of our Terms and Conditions.
10.8 You agree not to use Kynect’s ILD Service for any unlawful, abusive, or fraudulent purpose, including,
for example, using the Service in a way that (a) interferes with our ability to provide the Kynect ILD Service
to you or to other customers; (b) violates applicable law or this Agreement; (c) avoids your obligation to pay
for the Service; or (d) is not for consumer use. You agree not to resell your Kynect ILD Service or to use
your Kynect ILD Service for any unlawful or abusive purpose or in such a way as to create damage or risk
to our business, reputation, employees, facilities, third parties or to the public generally.
10.9 You are responsible for any other monthly charges per line that may be imposed for Kynect’s
provisioning of Kynect ILD service, including but not limited to, applicable taxes, federal and state universal
service charges, a regulatory Cost Recovery Charge, a gross receipts surcharge, an Administrative Fee,
and any other applicable government assessments (including without limitation a Property Tax Allotment
surcharge of $0.20 - $0.45 applied per Corporate Responsibility User’s assigned number) which are not
government required charges.
11. ADDITIONAL TERMS AND CONDITIONS FOR USE OF AIRAVE DEVICE
These additional terms and conditions apply to Kynect’s provision and/or your use of a product provided
by Kynect called the Airave. The terms contained herein constitute a legally binding agreement. If you
do not agree to the terms contained in this Agreement, do you not use the Airave. This Agreement is
effective on: (i) the date you first use the Airave, or (ii) the date you consent to the terms of the
Agreement, whichever is earlier. The Agreement will remain in effect until you return the Airave and all
components originally shipped to you in undamaged condition to Kynect, and/or you pay the Airave
equipment fee as provided below. If you use the Airave or fail to return it to Kynect within 10 days of
your receipt of the Airave, you will be deemed to have agreed to the terms of this Agreement.
Basic Definitions. (1) “We,” “us,” “our,” and “Kynect” means Kynect Communications, LLC d/b/a
Kynect; (2) “you,” “your,” “customer” and “user” mean an account holder or user with us; and (3)
“Airave” or “Equipment” means a device (i.e., typically called a femtocell device) marketed as Sprint
AIRAVE™ provided by Kynect to you, which device is generally used to enhance Kynect’s wireless
service signal. The term also includes any ancillary equipment provided.
Ownership of Airave. You agree that the Equipment is owned by Kynect. Kynect will retain ownership
of it at all times during the term of this Agreement. No title to the Airave will transfer to you at any time
during or after the term of the Agreement. You must return the Equipment to Kynect as provided in
Use of Equipment. You agree to use the Airave solely in connection with Kynect’s wireless services.
Use of the Airave and Kynect’s wireless services are subject to Kynect’s Customer Agreement for
Wireless Services, a copy of which can be found at www.wekynect.com/services/mobile. This
Agreement controls if there is a conflict with Kynect’s Customer Agreement for Wireless Services.
There may be charge(s) associated with using Kynect’s services in connection with the Airave.
Replacement of Equipment. Kynect will repair and/or replace, in our sole discretion, Equipment that is
not operating properly under normal use at no charges unless we determine that the reason the Airave
is not operating properly is due to damage (e.g., water damage, fire damage, or damage related to
dropping, tampering, neglecting, or abusing, etc.). You may be responsible for a fee before Kynect will
repair/replace the damaged equipment. Kynect is not responsible for any other devices or other
equipment used in connection with the Airave (for example, wireless phone or handset, data card, etc.).
Nor shall Kynect be liable for any consequential damages to you or any third party resulting from
equipment that is not operating properly regardless of the reason.
Return of Airave. The equipment will remain the property of Kynect, and you must return the Airave to
Kynect if any of the following events occurs: (i) your Wireless service is discontinued or
terminated for any reason; (ii) the Kynect service used in connection with the Airave, or the Airave
itself, is never used, discontinued or terminated for any reason; or if Kynect wishes to exchange the
Equipment. If any of the aforementioned events occurs, you will have 30 days to return the Equipment.
Failure to return the Equipment in undamaged condition to Kynect within 30 days after the termination
date will result in you being charged an Equipment Fee up to $140. The Equipment Fee is for each
individual piece of Equipment (not including ancillary equipment). You will only be responsible for an
Equipment fee as specifically described herein. If you are responsible for such a fee, Kynect reserves
the right to charge such fee to your Wireless service account used in connection with the Airave.